Sep 23, 2016 Our Guarantee By Lotuff Leather We put love, passion, and care into each piece we make. We want your Lotuff piece to be a part of your life's narrative, becoming a trusty companion each step of the way. We guarantee every Lotuff Leather product against material and workmanship defect for the life of the registered user. We also guarantee your absolute satisfaction. If your purchase does not live up to your expectation, you are entitled to a full refund or exchange within 30 days of receiving your product. Please contact us here to receive an RA# prior to returning the product.