Contact Information
Have a question? Feel free to contact us at info@lotuffleather.com anytime or (888) 763-2247 Monday-Friday between the hours of 9-5.
Shipping Costs & Information
We ship orders within the US via UPS, and can ship via FedEx upon request. International orders are shipped via USPS or UPS. All shipping costs are calculated and charged according to package weight and the UPS/USPS shipping rate. We offer free UPS Ground shipping within the continental United States on any order valued at $800 or more. In-stock items will be shipped within 24 hours. We try to keep our most popular items in stock, but if your item is not in stock, we will contact you within 72 hours with a projected lead time and to answer any questions. If your item is out of stock and made to order, we will not charge your card until the item is ready to ship. When your order ships, you will receive a shipping confirmation with tracking information for your package. Please note we require a signature for an order to be released from its shipping service.
Payments
We accept all major credit cards and can accept checks upon request. To remain PCI compliant, we cannot accept payment of credit card via fax or e-mail.
By law, we are required to charge sales tax on any items shipping to Rhode Island and New York. International buyers should be aware that they are responsible for any customs/duties/taxes from their respected countries that must be paid upon receipt of the shipment.
Product Availability
We hand make our products one by one. While we try to keep many of our most popular items in stock for immediate shipping, some products may have a longer shipping time because of their bespoke nature. Within 72 hours of placing your order, a Lotuff Leather customer specialist will contact you to confirm the availability of your item and answer any questions. If you'd like to contact us before ordering, please give us a call at (888) 763-2247 or write to us at info@lotuffleather.com.
Return Policy
We want you to love your purchase. If, for any reason, you are not happy, we can accept returns for a full refund to the original method of payment within 14 days of delivery with prior authorization. Please note that monogrammed items and an item with any alterations cannot be returned or exchanged.
To be eligible for a return the item must be unused, in its original packaging and in the same condition as received. Customer is responsible for return shipping charges.
Please email us at info@lotuffleather.com or call us to request an RA number and return address.
Repair Policy
We guarantee our bags against material and workmanship defects for the life of the registered user. Upon receipt of your bag, please register it with us here so that we can be sure to give you the best possible customer service.
Should your Labrador chew off your handle, or some other misfortune becomes your bag, we can usually make a repair for a small shop fee.
Care Instructions
Daily dirt and spills are best cleaned if/as they happen. While a simple damp cloth is perfect for most cases, it can become necessary to use a gentle cleaner or conditioner specifically for leather. We recommend a wax-free leather conditioner formulated to gently clean, condition, and preserve vegetable tanned and finished leathers, such as Lotuff Leather's elixir. Follow manufacturer instructions. Always test on a hidden area first. Do not use waxes or silicone formulas as these leather preparations impair the ability of the leather to "breathe."